Support and contact
We answer on weekdays, usually the same day.
Help is built into TidFai: the question mark at the top right opens guides beside the page you are on. Here are the answers to what we are asked most often, and how to reach us.
Staffing agencies use the same service under the name BemanningFai; what is written here applies there too.
Contact us
Write to info@tidfai.se. Describe what you tried to do, in which company and preferably when it happened. Never send personal identity numbers, passwords or one-time codes by email.
Signing in
- You sign in with BankID at app.tidfai.se or in the app: one tap in the BankID app, and you stay signed in on the device until you sign out. An account is created the same way – BankID, your email address and how you work.
- Anyone who prefers can sign in with a personal identity number and password instead; you choose a password under My profile. Without a Swedish personal identity number you sign in with your email address.
- The first time on a new device you get a one-time code by SMS to your verified mobile number, otherwise by email.
- Forgot your password? Choose Forgot password on the sign-in page: you get a link by email or a code by SMS.
- After too many wrong attempts the sign-in is locked for a while. Wait, or choose Forgot password.
- BankID is used to sign in and to sign time reports, never for any agreement: you accept the terms with one click when the account is created.
The app
The app for iPhone and Android shows the same pages as the web app and adds one-tap stamping, notifications, Face ID or fingerprint and BankID signing right on the phone. Until the app is in the stores, the web app works in the phone's browser.
- Notifications are turned on in the app's menu. That is also where you turn them off, or change the language.
- If you sign out in the app, the app's pages are signed out too, and the phone's notifications stop.
Several agencies
If you work through several staffing agencies you have one account. When signing in you choose where to work, and under your account you switch at any time.
Closing or deleting your account
Accounts are created by the staffing agency, so first ask the agency to deactivate your account. You can also write to info@tidfai.se from the account's email address and we will close it.
When the account is closed the sign-in stops and data that need not be kept by law is removed. Signed time reports, invoices and payslips are the agency's accounting records and are kept for seven years under the Bookkeeping Act. More in the privacy policy.
Security issues
Found a security problem in TidFai? Write to info@tidfai.se with the subject Security. We get back quickly and ask you not to share the details until the problem is fixed.